EU Consumer Rights

Last updated: 2026-05-24 Effective date: 2026-05-24

This page sets out additional rights that apply to consumers resident in the European Economic Area (EEA), the United Kingdom, and Switzerland when they purchase a Quinapse subscription. It supplements — it does not replace — our Terms of Service and our Privacy Policy.

1. Who this applies to

This notice applies to you if all of the following are true:

• you act as a consumer (a natural person acting outside of any trade, business, craft, or profession);
• you reside in an EEA member state, the United Kingdom, or Switzerland;
• you have purchased, or are about to purchase, a Quinapse subscription through Apple App Store or Google Play.

If you act on behalf of a company, you are a business customer and the consumer protections below do not apply.

2. Pre-contractual information

Before you commit to a paid subscription, the in-app paywall provides the information required by Articles 6 and 8 of the EU Consumer Rights Directive 2011/83/EU and equivalent UK and Swiss law:

• the main characteristics of the digital content (Quinapse premium reading and recall features, as described on the paywall and in our Terms);
• the identity of the trader (see Imprint);
• the total price including VAT, currency, and billing period;
• the duration of the contract and the conditions for terminating it (see Terms §5);
• the functionality and interoperability of the digital content (compatible with iOS and Android on supported OS versions; requires an internet connection);
• the absence or existence of digital-rights-management or other technical protection measures.

The total price displayed on the paywall is the price you will be charged by Apple or Google. Apple and Google are the merchants of record; our role is limited to entitling you to the premium features once the purchase succeeds.

3. Right of withdrawal — 14-day cooling-off period

Under Article 9 of the Consumer Rights Directive, you have the right to withdraw from a paid subscription contract within 14 calendar days of the day on which the contract is concluded, without giving any reason.

However, Article 16(m) of the Directive allows you to expressly waive that right for digital content that is delivered other than on a tangible medium (such as Quinapse's premium features). The waiver is the legal mechanism that lets us start delivering premium features to you immediately on purchase.

Waiver of the withdrawal right for digital content

When you complete a purchase on the in-app paywall and the premium features become available to you immediately, you are:

1. giving express consent to begin performance of the contract during the 14-day withdrawal period; and
2. acknowledging that you lose the right of withdrawal once performance has begun.

The paywall presents this waiver as a clearly labelled checkbox or "Confirm and start using premium" button before the final purchase confirmation, in line with Art. 16(m) and §356(5) BGB. By tapping it, you accept the waiver.

Exercising the right of withdrawal (if not waived)

If, at the time of purchase, you did not confirm the waiver above and premium delivery has not begun, you may withdraw within 14 days by sending an unambiguous statement to legal@quinapse.com, by the means provided by the App Store or Google Play, or by using the model withdrawal form set out in Annex I(B) of the Directive (reproduced below).

Model withdrawal form

To: Quinapse, legal@quinapse.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the supply of the following service: Quinapse premium subscription.

Ordered on (*) / received on (*): __________ Name of consumer(s): __________ Address of consumer(s): __________ Signature of consumer(s) (only if this form is notified on paper): __________ Date: __________

(*) Delete as appropriate.

4. How we handle refunds

Because Apple and Google are the merchants of record, refund execution is performed by them:

• Apple App Store: request a refund at https://reportaproblem.apple.com.
• Google Play: request a refund at https://play.google.com/store/account/orderhistory.

If your right of withdrawal under §3 has not been waived and is still in force, Apple and Google's refund flows are normally the fastest path. Where Apple or Google decline a refund that you are statutorily entitled to under EU consumer law, contact us at legal@quinapse.com with the order identifier and the date of purchase; we will reimburse you directly within 14 days of receiving your unambiguous withdrawal notice, using the same means of payment you originally used unless you agree to another method.

5. Statutory warranties and conformity

Under the EU Sale of Goods Directive 2019/771 and the Digital Content Directive 2019/770, the digital content must be in conformity with the contract. If the premium features fail to function as described in our paywall or Terms, you are entitled to a remedy (bringing the service into conformity or, where that is not possible, a price reduction or termination).

These statutory rights apply alongside any voluntary remedies we may offer and are not limited by our Terms or by the limitation-of-liability clause in Terms §11.

6. Subscription auto-renewal and termination

Auto-renewal mechanics are described in Terms §5. You can turn off auto-renewal at any time in the App Store or Google Play account settings. Cancellation takes effect at the end of the current billing period; you retain access to premium features until then. We do not charge a cancellation fee.

7. Price changes

If we change the subscription price, we will give you at least 30 days' notice through the Service or by email. If you do not accept the new price, you can cancel before the renewal date and the new price will not be charged.

8. Complaints and dispute resolution

If you have a complaint, write to legal@quinapse.com. We will acknowledge within 5 working days and aim to resolve within 30 calendar days.

If your complaint is not resolved, you may submit it to:

• the consumer protection authority of your member state (e.g. the Verbraucherzentrale / Bundeszentrale in Germany, the DGCCRF in France, the ACM in the Netherlands, or the equivalent national body in your country);
• the competent court — see Terms §15.

Note: The European Commission's Online Dispute Resolution (ODR) platform ceased accepting new complaints on 2025-03-20 and was shut down on 2025-07-20 pursuant to Regulation (EU) 2024/3228. It is no longer available. Please contact your national consumer protection authority directly.

We are not obligated to and do not participate in dispute resolution proceedings before a consumer arbitration board.

9. Contact

European consumer-rights questions: legal@quinapse.com.

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This document summarises the EU statutory rights that apply to a consumer subscription. It does not waive or limit any right you have under your national law. If a provision here conflicts with a mandatory consumer protection rule in your country, the mandatory rule prevails.